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Privacy Policy

Last updated: March 30, 2026

Privacy Policy

Effective Date: March 30, 2026
Company: SolvAI Digital LLC
Website: https://solvaidigital.com

At SolvAI Digital LLC (“SolvAI Digital”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. Operating out of Florida, USA, with management in Ontario, Canada, we provide AI automation, website design, digital marketing, and business operations consulting.

This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website or engage our services. This document is designed to comply with global privacy standards, including the Florida Digital Bill of Rights (FDBR), the California Consumer Privacy Act (CCPA/CPRA), Canada’s PIPEDA and Consumer Privacy Protection Act (CPPA), and the EU/UK General Data Protection Regulation (GDPR).

1. Information We Collect

When you interact with our website, request a Free AI Audit, or engage our services, we collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”). This includes:

  • Identity & Contact Information: Name, email address, phone number, country of residence, and company name.
  • Commercial & Business Information: Details about your business bottlenecks, workflows, internal processes, and current technology stack provided during audits or consultations.
  • Technical & Network Data: IP address, browser type and version, operating system, time zone setting, and website interaction data collected via cookies and security tools (e.g., Cloudflare Turnstile).
  • Integration & Service Data: Configuration details, workflow architecture data, and API credentials provided during onboarding and integrations. This data is transmitted securely and used exclusively to deliver the agreed-upon technical services.

2. How We Use Your Information & Lawful Basis

We process your personal information strictly to act as your technical partner and service provider. Under applicable laws (including GDPR), our lawful bases for processing are:

  • Performance of a Contract: To deliver requested AI audits, consulting, website design, and business automation services, and to manage billing.
  • Legitimate Interests: To secure our website, prevent spam/abuse, and improve our service offerings.
  • Consent: To send marketing newsletters and communications (you may withdraw this consent at any time).
  • Legal Obligation: To comply with applicable tax, accounting, and regulatory obligations.

AI & Automated Decision-Making Transparency: While we implement AI automation for our clients, SolvAI Digital does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects concerning you without human oversight.

3. SMS & Mobile Data Policy (10DLC Compliance)

The following provisions apply to our telecommunications and SMS routing, fully compliant with US A2P 10DLC regulations.

We respect your mobile privacy. We do not sell, rent, or share your personal data, including mobile phone numbers and SMS consent, with third parties or affiliates for marketing or promotional purposes. Any text messaging (SMS) opt-in data and consent will be kept strictly confidential and used solely for direct communication between you and SolvAI Digital regarding your active inquiries, project status, or services.

4. Data Storage & Security Infrastructure

Your data is processed and stored using a combination of highly secure cloud infrastructure and our own self-managed systems, prioritizing data sovereignty:

  • Self-Hosted Architecture: Client-facing and operational data (leads, CRM records, automation workflows) is processed via n8n and Twenty CRM, which are self-hosted on a privately managed Virtual Private Server (VPS) operated exclusively by SolvAI Digital.
  • Security Controls: Our VPS is secured with HTTPS/TLS encryption, SSH key-based access controls, strict firewall routing (UFW), and automated backups. Only authorized SolvAI Digital personnel may access this server.
  • No Commingling: No client data is stored on public or shared SaaS infrastructure without explicit contractual Data Processing Agreements (DPAs) in place.

5. Third-Party Service Providers (Sub-Processors)

We do not sell your personal information. We may share your data strictly for operational purposes with trusted sub-processors who are bound by strict confidentiality and data protection agreements:

  • n8n & Twenty CRM (Self-Hosted VPS): For secure lead routing, workflow automation, and client relationship management.
  • Brevo: For delivering transactional emails and opted-in newsletters.
  • Cloudflare: For website security, DNS routing, and bot protection (Turnstile).
  • Hostinger: For secure website and server infrastructure hosting.

None of these providers are permitted to use your personal data for their own marketing purposes.

6. Cookies and ePrivacy

We use cookies and similar tracking technologies to ensure our website functions correctly and to analyze site traffic.

  • Essential Cookies: Required for site security (e.g., Cloudflare) and core functionality.
  • Analytics Cookies: Used to understand user navigation.

Upon your first visit, you will be presented with a cookie consent banner. You may choose to accept or decline non-essential cookies. You can also configure your browser to refuse cookies; however, disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Inquiry and Contact Data: Retained for up to 3 years from the last point of contact.
  • Active Client Project Data: Retained for the duration of the engagement, plus up to 5 years for legal, dispute resolution, and accounting purposes.
  • Marketing Data: Retained until you opt out, after which it is permanently removed from active mailing lists within 30 days.

Upon expiration of the retention period, data is securely and permanently deleted from our VPS and sub-processor systems.

8. Your Global Data Privacy Rights

Depending on your jurisdiction (including Florida FDBR, California CCPA/CPRA, Canada CPPA/PIPEDA, and EU/UK GDPR), you possess specific rights regarding your personal data:

  • Right to Access & Portability: Request a copy of the personal data we hold about you in a structured, machine-readable format.
  • Right to Correction: Request that we correct inaccurate or incomplete data.
  • Right to Deletion ("Right to be Forgotten"): Request the erasure of your personal data, subject to certain legal exceptions.
  • Right to Opt-Out of Sale/Sharing: SolvAI Digital does not sell your personal information. You have the right to opt-out of data sharing for targeted advertising.
  • Right to Algorithmic Transparency (Canada CPPA): Request an explanation of how our AI systems process your data (applicable if we ever deploy AI for significant automated decision-making regarding your profile).
  • Right to Withdraw Consent: Opt-out of marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us.

To exercise any of these rights, please email privacy@solvaidigital.com. We will verify your identity and respond within 30 days (or the timeframe required by your local law).

9. International Data Transfers

SolvAI Digital LLC is registered in Florida, USA, with management operations in Ontario, Canada. Consequently, your data will be processed and stored in the United States and Canada.

For visitors from the European Economic Area (EEA) or the UK, we ensure your data is protected to GDPR standards by relying on Adequacy Decisions (for data flowing to Canada) and executing Standard Contractual Clauses (SCCs) where necessary for data hosted in the US.

10. Children’s Privacy

Our website and B2B services are not directed to individuals under the age of 16 (or 18 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we may securely delete it.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our technology, services, or legal obligations. When material changes are made, we will update the "Effective Date" at the top of this document. We encourage you to review this policy periodically. Continued use of our website constitutes acknowledgment of these changes.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Privacy Officer at:

SolvAI Digital LLC
Email: privacy@solvaidigital.com
Website: https://solvaidigital.com
Operations: Florida, USA | Ontario, Canada

© 2026 SolvAI Digital LLC. All rights reserved.