Legal

Terms of Service

Last updated: March 30, 2026

Terms of Service

Effective Date: March 30, 2026
Company: SolvAI Digital LLC
Website: https://solvaidigital.com

Welcome to SolvAI Digital LLC (“SolvAI Digital,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, you must not use our website or services.

Hierarchy of Agreements

If you are an active client, our services are primarily governed by a custom Master Service Agreement (MSA) and/or Statement of Work (SOW) executed between us. In the event of a conflict between these general Terms of Service and your signed MSA/SOW, the terms of the MSA/SOW shall strictly prevail.

1. Services Provided

SolvAI Digital provides B2B artificial intelligence consulting, custom AI agents, business process automation, CRM implementation, and technology integration services.

Services may include, but are not limited to:

AI workflow automation design and deployment (e.g., n8n, Make, Zapier).
Custom AI chatbot and intelligent agent development.
CRM architecture and data migration (e.g., Twenty CRM, HubSpot).
Technology stack integration and internal tool development.

We reserve the right to refuse service, terminate engagements, or modify our service offerings at our sole discretion.

2. Eligibility & Acceptable Use

Our services are strictly B2B and intended for businesses and authorized representatives aged 18 or older. By using our website or services, you agree that you will not:

Use our services for any unlawful, fraudulent, or malicious purpose.
Introduce viruses, trojans, worms, or other technologically harmful material into our infrastructure (including our self-hosted VPS environments).
Attempt to reverse-engineer, decompile, or scrape any proprietary AI workflows, prompts, or backend architectures we develop.
Use our deliverables to train competing artificial intelligence models without explicit written consent.

3. Intellectual Property Rights

3.1 SolvAI Digital’s Pre-Existing IP

All content on this website—including text, graphics, logos, code, and foundational automation frameworks—is the exclusive property of SolvAI Digital LLC. Furthermore, we retain full ownership of our "Pre-Existing IP," which includes standard code snippets, automation templates, and integration methodologies developed prior to or independently of your specific project.

3.2 Client Data & Business Intelligence

You retain full and exclusive ownership of all proprietary business data, customer lists, internal processes, and business intelligence you share with us. SolvAI Digital claims no ownership over your private data.

3.3 Custom Deliverables

Upon full payment of agreed fees, SolvAI Digital grants you a perpetual, worldwide, non-exclusive license to use the custom deliverables (e.g., specific chatbots, automation flows) built specifically for your business operations.

3.4 Third-Party Trademarks

Our website and marketing materials may reference third-party software (e.g., OpenAI, Stripe, Hostinger, n8n). These trademarks are the property of their respective owners. Our use constitutes nominative fair use to describe integration capabilities and implies no official corporate endorsement.

4. AI & Third-Party API Acknowledgment

Because our services rely on third-party Artificial Intelligence models (e.g., OpenAI) and APIs, you acknowledge and agree that:

Probabilistic Outputs: AI models generate outputs based on probability. We cannot guarantee that AI agents will never produce inaccurate, biased, or unexpected responses (commonly known as "hallucinations"). You are responsible for reviewing AI outputs before relying on them for critical business functions.
Third-Party Changes: We build integrations based on the current state of third-party APIs. We are not liable if a third party (e.g., OpenAI, Meta, Google) changes their API, revokes access, increases pricing, or deprecates a feature, causing an automation to fail.

5. Fees, Payment, & Refunds

All pricing and payment schedules are defined in your applicable SOW or invoice. General terms include:

Invoices are due within the timeframe specified (typically Net 15 or Net 30).
Late payments may accrue interest at a rate of 1.5% per month (18% annually) on the outstanding balance.
Deposits paid to initiate project scoping and architecture are non-refundable.
SolvAI Digital reserves the right to suspend hosting, webhooks, or automation services if payments are excessively delayed.

6. Confidentiality

Both parties agree to hold in strict confidence any proprietary or sensitive information shared during the engagement (“Confidential Information”). This obligation survives the termination of any agreement for a period of three (3) years. Confidentiality obligations do not apply to information that is publicly available, independently developed, or legally required to be disclosed by a court of competent jurisdiction.

7. SMS, Telecommunications & TCPA Compliance

By providing your phone number to SolvAI Digital, you consent to receive direct business communications via phone call or SMS text message regarding your inquiries, audits, or active projects.

Opt-Out: You may opt out of SMS communications at any time by replying “STOP”.
Rates: Standard message and data rates may apply.
Please refer to our Privacy Policy for details on how we protect your telecommunications data in compliance with US 10DLC A2P regulations.

8. Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, SOLVAI DIGITAL LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR AUTOMATIONS, AI AGENTS, OR INTEGRATIONS WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ERROR-FREE, NOR DO WE GUARANTEE ANY SPECIFIC FINANCIAL RETURN, ROI, OR INCREASE IN LEAD CONVERSION RESULTING FROM OUR SERVICES.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOLVAI DIGITAL LLC, ITS DIRECTORS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES OR THIRD-PARTY API FAILURES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SOLVAI DIGITAL LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

10. Indemnification

You agree to indemnify, defend, and hold harmless SolvAI Digital LLC from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of:

Your violation of these Terms.
Your violation of any applicable law or third-party right (including privacy or intellectual property rights).
Claims arising from the actions, outputs, or communications of AI agents we deployed on your behalf, provided the agent operated within the parameters approved by you.

11. Governing Law & Dispute Resolution

SolvAI Digital LLC is registered in Florida, USA, with management operations in Ontario, Canada.

Governing Law: These Terms shall be governed by the laws of the State of Florida, USA, without regard to its conflict of law principles.
MSA Override: For specific Canadian clients, the governing law may be designated as the Province of Ontario, as explicitly outlined in individual Master Service Agreements.
Dispute Resolution: Any dispute arising under these Terms shall first be subject to good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be resolved through binding arbitration in Florida, USA, or another mutually agreed-upon jurisdiction.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. When material changes are made, we will update the "Effective Date" at the top of this page and notify active clients via email. Continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions or legal inquiries regarding these Terms of Service, please contact us at:

SolvAI Digital LLC
Email: legal@solvaidigital.com
Website: https://solvaidigital.com